Privacy Policy

Effective Date: June 4, 2026

Welcome to CORE Medical Solutions (“CORE Medical Solutions,” “CORE,” “Company,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our healthcare technology product suite and related services, or otherwise interact with us (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

When you fill out forms, request information, schedule consultations, communicate with us, or use our Services, we may collect:

  • Name
  • Business name
  • Practice information
  • Email address
  • Phone number
  • Job title
  • Billing information
  • Communication preferences
  • Any information submitted through forms or messaging systems

Patient and Healthcare-Related Information

When healthcare providers utilize our Services, we may process information related to patient communications and engagement workflows on behalf of the provider.

Depending on the configuration of the Services, this may include:

  • Patient contact information
  • Patient communication preferences
  • Appointment information
  • Recall schedules
  • Communication history
  • Patient engagement activity
  • Limited Protected Health Information (“PHI”)

CORE Medical Solutions processes such information only as directed by the healthcare provider and pursuant to applicable agreements, including Business Associate Agreements where required.

Automatically Collected Information

We may automatically collect information regarding device usage and website interactions, including:

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Referral URLs
  • Pages viewed
  • Time spent on pages
  • Clickstream activity
  • Approximate geographic location
  • Cookie identifiers
  • Local storage identifiers
  • Pixels and similar tracking technologies

We also use third-party technologies, including Audience Labs SuperPixel, which may collect browser identifiers, device identifiers, page interactions, referral information, engagement metrics (such as page views, scroll depth, and time on page), and other online identifiers. Audience Labs may use these identifiers to recognize visitors, measure advertising performance, support attribution, and facilitate audience matching and targeted advertising through its identity resolution platform.


2. How We Use Information

We may use collected information to:

  • Provide and operate the Services
  • Improve website functionality and platform performance
  • Deliver communications and support
  • Manage accounts and customer relationships
  • Personalize user experiences
  • Conduct analytics and reporting
  • Measure marketing performance
  • Support targeted advertising and audience development
  • Attribute advertising campaigns
  • Maintain security and fraud prevention
  • Comply with legal and regulatory obligations

We may also use aggregated and de-identified information for benchmarking, analytics, product development, and operational improvements.


3. Cookies and Tracking Technologies

CORE Medical Solutions uses technologies including:

  • Cookies
  • Pixels
  • Local Storage
  • Analytics technologies
  • Session technologies
  • Advertising and marketing technologies

These technologies help us:

  • Understand website usage
  • Improve website functionality
  • Measure advertising effectiveness
  • Attribute marketing campaigns
  • Deliver personalized advertising
  • Improve user experience
  • Recognize returning visitors

We use Audience Labs SuperPixel, which stores browser-based identifiers and local storage data that allow Audience Labs to recognize visitors, measure engagement, perform attribution, and support targeted advertising. Depending on browser settings and applicable law, these technologies may be used only after obtaining your consent.

Users may manage cookie preferences through our consent management platform or their browser settings. Disabling certain technologies may affect website functionality.


4. SMS and Communications

By providing your phone number or contact information, you consent to receive communications from CORE Medical Solutions and/or healthcare organizations using our Services, including:

  • Emails
  • Phone calls
  • SMS/text messages
  • Appointment reminders
  • Product updates
  • Marketing communications
  • Service notifications

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing communications at any time by:

  • Clicking unsubscribe links
  • Replying STOP to SMS messages
  • Contacting us directly

5. HIPAA and Healthcare Privacy

CORE Medical Solutions recognizes the importance of protecting healthcare-related information.

Where applicable, we may act as a Business Associate under HIPAA and enter into Business Associate Agreements (“BAAs”) with Covered Entities.

We implement reasonable safeguards designed to protect sensitive information; however, no electronic transmission or storage system can be guaranteed completely secure.

Healthcare providers utilizing the Services remain responsible for:

  • Obtaining required patient consents
  • Determining appropriate HIPAA use cases
  • Maintaining regulatory compliance
  • Configuring communications appropriately

6. How We Share Information

We may share information with:

  • Healthcare provider clients
  • Service providers and vendors
  • Hosting and infrastructure providers
  • Analytics providers
  • Communication and messaging platforms
  • Advertising and marketing partners, including Audience Labs
  • Legal or regulatory authorities where required

Advertising and marketing partners may receive browser identifiers, online identifiers, device information, and website interaction information to support audience measurement, attribution, identity resolution, and targeted advertising.

We do not sell personal information in the traditional sense of exchanging personal information for monetary compensation. However, certain disclosures to advertising and marketing partners may constitute “targeted advertising,” “sharing,” or similar activities under applicable state privacy laws.

We may also disclose information:

  • To comply with legal obligations
  • To enforce agreements
  • To protect our rights, users, and security
  • In connection with a merger, acquisition, financing, or business transfer

7. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.

Security measures may include:

  • Encryption where appropriate
  • Access controls
  • Authentication procedures
  • Role-based permissions
  • Monitoring systems
  • Secure hosting environments

Despite our efforts, no system can guarantee absolute security.


8. Data Retention

We retain information only as long as reasonably necessary to:

  • Provide the Services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the nature of the information and applicable legal obligations.


9. Third-Party Services and Links

The Services may contain links to or integrate with third-party websites, software, or services.

These may include:

  • Analytics providers
  • Advertising and marketing platforms
  • Audience measurement services
  • CRM and communication providers

CORE Medical Solutions is not responsible for the privacy practices or content of third-party services. We encourage users to review the privacy policies of those providers.


10. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • Access personal information we maintain
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Opt out of targeted advertising
  • Opt out of certain profiling activities
  • Withdraw consent where processing is based on consent
  • Restrict certain uses of personal information

You may also manage your cookie and tracking preferences through our consent management platform.

To exercise your privacy rights, please contact us using the information below.


11. Children’s Privacy

The Services are not intended for children under the age of 13, and CORE Medical Solutions does not knowingly collect personal information from children.


12. State Privacy Rights

Residents of certain states, including California, Virginia, Connecticut, Colorado, Utah, and other jurisdictions with applicable privacy laws, may have additional rights regarding their personal information.

Where required by law, CORE Medical Solutions will honor applicable requests relating to access, correction, deletion, targeted advertising, profiling, and other rights provided under applicable privacy laws.


13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective upon posting the updated Privacy Policy on this website. Continued use of the Services after changes are posted constitutes acceptance of the revised Privacy Policy.


14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

CORE Medical Solutions
privacy@coremedicalsolutions.net